Hazi FAQ — Quick Answers to All Your Questions

No, according to Hazi's rules, each person can have only one account. If multiple accounts are found, all may be suspended and all bonuses forfeited. All benefits are available with a single account.

KYC (Know Your Customer) verification is a mandatory requirement of international gaming licenses. It confirms your identity, prevents fraud, and keeps your account secure. Usually, submitting a photo of your national ID or passport completes the verification.

On the login page, click the "Forgot password?" link. Provide your registered mobile number or email, and a verification code will be sent. Use that code to set a new password. The entire process takes just 2 minutes.

To close your account, contact our 24/7 Live Chat Support. Withdraw any remaining balance before closing. As part of responsible gaming, you also have the option to self-exclude or take a temporary break.

Hazi accepts various payment methods:

• Mobile Banking
• Internet Banking & Bank Transfers
• E-Wallets & Digital Payments
• Cryptocurrency (Selected Options)

See the Cashier page for the latest list of payment options.

Deposits via Mobile Banking and e-wallets typically arrive instantly. Bank transfers may take a bit longer — usually 15 minutes to 24 hours. If you encounter any issues, contact support with your transaction reference number.

Once account verification is complete, withdrawal requests are usually processed within 24 hours. Mobile banking and e-wallets offer the fastest withdrawals. Bank transfers may take 1–3 business days.

Minimum deposit and withdrawal amounts vary by payment method. For the most up-to-date information, check the Cashier section after logging in. Typically, minimums are kept very low so all types of players benefit.

Hazi does not charge any transaction fee. However, some payment providers may apply their own fees — this depends entirely on their own policy. Check the payment method's terms and conditions when depositing.

After registration, new members get a welcome bonus on their first deposit. You'll also find free spins, cashback offers, and special promotions waiting. Check the latest offers Promotions Page Visit now.

Each bonus comes with its own wagering requirements. Wagering means you must place bets equal to a specific multiple of the bonus amount before you can withdraw it. The terms for each bonus are clearly explained when you receive it. Learn more Terms and Conditions page.

Yes, Hazi has a referral program. When you refer a friend or acquaintance, both of you can earn bonuses. To see the current referral bonus terms and amounts, Promotions Page here.

With the Cashback Bonus, you get back a percentage of your net loss over a set period (usually weekly). It's added directly to your account. The cashback rate and terms may vary by VIP level.

Hazi has over 5,000 games. Categories include Slots, Live Casino (Live Baccarat, Blackjack, Roulette), Table Games, Crash Games, and Sports Betting. Content from the world's leading game providers is available here.

Yes, all Hazi games use RNG (Random Number Generator) technology and are regularly verified by independent third parties. This means game outcomes are completely random and unbiased — no manipulation is possible.

Hazi games are fully mobile-optimized. On Android or iOS — any modern smartphone browser runs all games smoothly. Get the complete gaming experience without downloading a separate app.

Yes, Hazi's Live Casino section lets you play games in real-time with professional live dealers. Through high-quality video streaming, you get the feel of a real casino — all from home.

Yes, Hazi protects all your personal information with SSL encryption. We never sell or share your information with third parties. Learn more in our Privacy Policy here.

After logging in, go to Account Settings and enable 2FA in the security section. Each login will be verified via OTP sent to your mobile number. This is the most effective security layer for your account.

The hacking risk at Hazi is very low because we use bank-grade encryption and multiple security layers. But stay careful too: use a strong password, never share it, avoid logging in on public WiFi. Enabling 2FA is highly recommended.

Log out immediately and change your password. Then notify the support team right away. Hazi's security team will investigate any suspicious activity and temporarily secure your account if needed.